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Frequently Asked Questions

For Sellers

Popular

Posting Ad

What can I do to sell better?

To contact our Support Team, choose the most convenient channel for yourself: live chat or email.

Chat

Live chat is the fastest way to get a response from us. As soon as you send us a message there, one of the Managers who are online will react shortly. We recommend using it for urgent cases.

To start a chat, follow these simple steps:

  • Go to your Profile page;
  • Click on the Support Team icon in the lower right corner;
  • Click on the green icon of Live Chat;
  • Click on the "Send us a message" button;
  • Type in your question. Describe your issue as detailed as possible. It will save us the time we could spend asking clarifying questions and allow us to find a solution way faster.

Email

If your case is not urgent, we recommend you send an email to support@slgoo.sl

Here are some tips on how to prepare an efficient email and get assistance faster based on the type of issue you've faced:

  • Something is not working correctly on the platform. If you're using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what kind of issue appears;
  • Issues with payments for Premium Services. Describe what kind of issue you've faced. Specify important details: what package you bought, what payment method you used, sum, date of the payment, depositor's name. It's best to attach a payment receipt copy or debit alert proof. This will help us a lot to assist you faster.
  • Scam case. If you've faced a scam or you have suspicions that one of the users may deceive people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and other pictures or materials that can prove your words. The more information we have, the higher chances we can take all the necessary steps faster.
  • Why don't we provide phone support? With all the screenshots and details we need to assist you, it's clear that we're able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times.

I've posted my ad but I can't find it on Salone Goo. Why?

At first, don't worry! If you've faced such a situation, we recommend:

  1. Wait a bit while your ad is under review. It's quite possible that our moderators are checking your advert and it will appear in search results within a few hours.
  2. Check your inbox. You will receive a notification when your advert goes live. If there is something you should edit, we'll specify that as well.

Important! If you make some changes to your advert, it will go for review again. It won't be shown in search results while we're checking it.

To check the statuses of all your ads or make edits to them, sign in to your Salone Goo account and click on "My Adverts".

How can I sell on Salone Goo?

Post your ads on Salone Goo effortlessly by following the steps below:


1. Sign in to your profile on Salone Goo;


2. Click on the button "Sell" or just click here;


3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;


4. If everything looks fine, click on the "Post Ad" button;


As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.


That's all you need to do! Welcome to our great Salone Goo Fam!


P.S. We also suggest you watch a short video guide for a better understanding 👇

Posting rules

Add a precise title for each advert;

Make sure you add a brief and clear description without any false information;

Every advert should contain unique images taken by you without any contact information or watermarks;

Make sure you choose an appropriate category. Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while job seekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your ad;

The prices of your items must correspond to the actual prices of similar products;

Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;

All posted products and services must be located in Nigeria;

All items and products must be legally permitted (you can check the list of prohibited items here);

Publish all items for sale separately. There is a rule: “1 ad = 1 item”;

Create different adverts. If the ads are identical, we consider them duplicates and may reject them.

Free support: +1 (703) 552-9669   |   Email: support@slgoo.sl

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